Returns & Exchanges

1. RETURNS, EXCHANGES & WARRANTY
1.1 RETURNS (NZ & AU CUSTOMERS)

Full-priced items can be returned for a refund (less shipping & a 2% restocking fee) within 7 days of receiving your order.

Return shipping is at the customer’s expense. Use a trackable courier, as we are not responsible for lost returns.
Returns must be in original condition, unworn, with tags and packaging intact.

Sale items (including promotional discounts) are final and cannot be returned or refunded.

To initiate a return, email hello@angeldivine.co.nz
 with your order number and reason for return.

1.2 REFUNDS

Refunds are processed to the original payment method once the return is received and approved. Please allow up to 5 business days for processing.
International refunds may take longer depending on your bank or card issuer.

1.3 EXCHANGES

We accept exchanges on full-priced items only, within 7 days of delivery. Exchanges are limited to size swaps, subject to stock availability.

Customers are responsible for return shipping. We cover outbound shipping for exchanged items within New Zealand.

1.4 WARRANTY CLAIMS

Products are guaranteed against manufacturing defects under the New Zealand Consumer Guarantees Act 1993 and the Australian Consumer Law (ACL).

Warranty does not cover damage from wear and tear, misuse, or failure to follow care instructions. If you believe your item is faulty, contact us at hello@angeldivine.co.nz with your order number, photos, and description. Claims must be made within 7 days of noticing the issue.

If the item is deemed faulty, we may first offer a repair, then a replacement, or if unavailable, a refund.