Find out the latest shipping updates here for your area https://www.nzpost.co.nz/contact-support/domestic-delivery-updates
1.1. ORDER HANDLING
All orders are processed and dispatched from our store or head office in Queenstown. Our team will do their best to ensure a swift order handling, which usually means within 1-3 weekdays, Sale stock is kept off site and may take up to 5 working days to be processed. Once your order has been dispatched you will receive a final order confirmation.
Please bear in mind that order handling might be delayed during peak periods, e.g. around collection launches and Sale season.
1.2. DELIVERY TIME
New Zealand: 1-3 working days | Tracked
Australia: 5-10 working days | Tracked DHL
Rest of the world: 5-10 working days | Tracked DHL
The courier company will endeavour to deliver items (correctly addressed) within the delivery target for the “said” service. However, we do not guarantee delivery of your item within these delivery targets. Please make sure parcels are left in a secure place if being left on a leave authority or we recommend delivering to a work address to ensure safe arrival.
1.3. DELIVERY RATES
New Zealand: Free on orders over $300
Australia: $35 NZD | Free on orders over $500
Rest of the world: $80 NZD | Free on orders over $750
1.4. TRACK AND TRACE
All our shipments are tracked. Once your order has been dispatched you will receive a track and trace number by e-mail. On rare occasions, the tracking number does not come through and in these cases feel free to contact our customer service for information about the package.