Shipping

1. SHIPPING & DELIVERY
1.1 ORDER PROCESSING

Orders are dispatched from our Queenstown and Arrowtown New Zealand locations and a select amount of stock is available to be shipped directly from Bowral, NSW, Australia.

Orders are typically processed within 1–2 business days. Sale items may take up to 5 business days due to off-site storage.

Please note: Dispatch may be delayed during peak periods (e.g. sales, holiday season).

1.2 DELIVERY TIMEFRAMES

New Zealand: 1–3 business days (tracked)

Australia: 5–10 business days (tracked via DHL or similar)

Rest of the world: 5–10 business days (tracked via DHL or similar)

Delivery estimates are indicative only. We are not liable for delays caused by customs, couriers, or external circumstances.

1.3 DELIVERY RATES

NZ: Free on orders over $300

AU: $35 NZD | Free on orders over $500

International: $80 NZD | Free on orders over $750

1.4 TRACKING

All parcels include tracking. You will receive tracking details via email once your order has been dispatched. If tracking information does not arrive, contact us at hello@angeldivine.co.nz

2. TAXES & DUTIES
2.1 NEW ZEALAND CUSTOMERS

All prices are inclusive of New Zealand GST (Goods and Services Tax). No additional duties or taxes apply to orders delivered within New Zealand.

2.2 AUSTRALIAN & INTERNATIONAL CUSTOMERS

Orders shipped to Australia and other international destinations may be subject to import duties, taxes, or customs clearance fees upon arrival in the destination country. These are not included in your order total and are the sole responsibility of the customer.

We are legally required to declare the full value of your order and an accurate product description on all customs documentation. We cannot alter the value or mark items as "gifts" unless that is the true nature of the transaction.

Australian customers:
To avoid international duties and customs charges, we recommend ordering from available stock at our Bowral, NSW location. Orders shipped from Bowral are considered domestic Australian deliveries and will not incur international customs fees.
Please contact us at hello@angeldivine.co.nz to check availability at our Bowral store or to arrange your order.

If you refuse delivery due to customs duties, taxes, or import charges, the shipment may be returned to us. Any associated costs, including return shipping, duties, or processing fees, will be deducted from your refund once the item is received back.