Terms and Conditions
1. GENERAL INFO
1.1. ORDER CONFIRMATION
By placing an order through our online store, you are approving of our terms & conditions and a binding agreement is entered into. We reserve the right not to deliver in the event, that the stock level or price was incorrect, at the time of receiving the order. You will receive an order confirmation by e-mail after your order have been placed. Once your order has been completed, you will receive another e-mail. In the event of a cancellation or changes to your order, you will be contacted by e-mail.
1.2. DISCREPANCIES
We do our best to ensure that all information and content on the website is accurate at any given time. However, inaccurate information regarding prices, stock levels or content may occur. We reserve the right not to deliver in the event, that any of these parameters were incorrect at the time of receiving the order.
1.3. PRIVACY
We collect your information in order to improve your shopping experience and to communicate about our products, loyalty program, services and promotions. We collect information from you to register you as a member, complete a transaction, sign up to receive emails or text messages from us. We may use your information collected online to fulfil and process your orders. We may maintain a record of products you have looked at or purchased to enhance your shopping experience and make it easier and faster.
We do not sell or trade your personal information to others. However, we do use other companies and individuals to perform services, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose. We take reasonable care to make our site secure and have fraud prevention processes in place.
The Angel Divine website uses technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you the best customer experience possible. You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on this site.
When you purchase an item from angeldivine.co.nz, or register online, you may receive promotional emails. Just email online@angeldivine.co.nz to unsubscribe, or unsubscribe at the bottom of the emails.
2. PAYMENTS AND PRICES
2.1 CREDIT/DEBIT CARDS
for online payments We accept; - Credit card payments Visa, MasterCard and American Express.
2.2 AFTERPAY
With Afterpay, pay for your purchase over four equal instalments, due every two weeks.
3. DELIVERY
3.1. ORDER HANDLING
All orders are processed and dispatched from our store or head office in Queenstown. Our team will do their best to ensure a swift order handling, which usually means within 1-2 weekdays, Sale stock is kept off site and may take up to 5 working days to be processed. Once your order has been dispatched you will receive a final order confirmation.
Please bear in mind that order handling might be delayed during peak periods, e.g. around collection launches and Sale season.
3.2. DELIVERY TIME
New Zealand: 1-3 working days | Tracked
Australia: 5-10 working days | Tracked DHL
Rest of the world: 5-10 working days | Tracked DHL
Delivery times are provided as guidelines only. Issues at borders and customs clearance may cause delays.
3.3. DELIVERY RATES
New Zealand: Free on orders over $300
Australia: $35 NZD | Free on orders over $500
Rest of the world: $80 NZD | Free on orders over $750
3.4. TRACK AND TRACE
All our shipments are tracked. Once your order has been dispatched you will receive a track and trace number by e-mail. On rare occasions, the tracking number does not come through and in these cases feel free to contact our customer service for information about the package.
4. TAXES AND DUTIES
Any deliveries within New Zealand will not incur any duties or taxes, however for orders being shipped outside of New Zealand, Angel Divine will not be held responsible for any customs or duties charges that may be incurred on delivery into customs. Customs policies vary from country to country we recommends that you contact your local customs office for further information.
Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer. By law we must state the full value of your order on the package, and the product descriptions accurately, this determines the applicable fees. We can not send items as a gift if that is not the true intention. If you refuse a shipment due to the cost of customs duties and taxes, this amount will be deducted from your return upon arrival back to New Zealand. Any return shipping costs incurred will also be deducted.
5. RETURNS ANS EXCHANGES
5.1. RETURNS
To return your order email hello@angeldivine.co.nz with your order details and reason for return. You will then receive an email with return instructions from one of the team. We aim to process returns within 5 days of receiving your parcel.
Product(s) must be returned in unused condition including original and intact labels, hang tags and packaging.
Sale items can not be returned or refunded. These items are for final sale. This does include sale promotions with automatic discounts. Please choose wisely and do not hesitate to contact us for any further assistance regarding sizing and fit. Contact us via email at hello@angeldivine.co.nz.
Any items that arrive to us outside of our policy guidelines will be be returned to you.
5.2. REFUNDS
Once we receive your return your refund will automatically be processed and the money will be transferred back to the card (and linked account) that made the purchase. Normally it takes a few working days for the refund to go through, however, for international credit cards, this process can be prolonged. Please do not hesitate to contact customer service to get an update on your return/refund. Sale items can not be returned/exchanged or refunded.
5.3. EXCHANGES
We exchange full priced goods bought online within 7 days of receipt. Please note that we are only able to offer size exchanges, which depends on our stock availability. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged product(s) if the order is within New Zealand.
5.4. WARRANTY CLAIMS
All products come with a warranty against faults in fabric and manufacture. This warranty covers production faults, not wear and tear from regular or daily use. If you believe you have a warranty claim, please contact our customer service by emailing us at hello@angeldivine.co.nz. Please include order number, photos of the suspected fault and a description of the claim.
Claims arising from the goods being damaged in transit must be notified to our customer service within 7 days of receiving the package. Please provide order number and photos of the damaged product(s). You might be asked to return the product to us for examination.
If the claim is approved we will first try and repair the product, alternatively, we will replace it with a new. If either the product is expired or sold out or the entire batch is faulty we will refund the value of the product.
6. REWARDS PROGRAM
Angel Divine Rewards Loyalty Program -
Thank you for choosing to shop with us! The more you buy, the more rewards you earn to unlock exclusive discounts. Available both in-store and online.
Ways to earn Loyalty points
Earn 1 Point for every $1 you spend in-store or online to unlock rewards.
Loyalty Terms and Conditions
We reserve the right to modify or cancel coupons at any time.
Coupons can only be redeemed once and one coupon per day.
Reward points cannot be redeemed on the order from which they were generated.
Reward points & coupons can only be redeemed on full priced purchases over $250.
Reward coupons can not be used in conjunction with other promotions. This includes on all sale products.
If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
Points expire in 12 months (You will be reminded)