Terms and Conditions
TERMS & CONDITIONS – AUSTRALIA & NEW ZEALAND
1. GENERAL INFORMATION
1.1 ORDER CONFIRMATION
By placing an order through our website (angeldivine.co.nz), you agree to be bound by the terms and conditions outlined here. Once your order is submitted, a binding agreement is formed.
We reserve the right to cancel or refuse any order due to pricing errors, stock discrepancies, or system errors at the time the order is received.
You will receive a confirmation email once your order is placed. A second email will be sent once your order has been dispatched. If any changes or cancellations are necessary, we will contact you via email.
1.2 ACCURACY OF INFORMATION
We do our best to ensure that all details on our website (including pricing, product descriptions, and stock availability) are accurate. However, inaccuracies may occasionally occur. In such cases, we reserve the right to cancel or amend your order accordingly.
1.3 PRIVACY
We respect your privacy and are committed to protecting your personal information. Information is collected to improve your shopping experience, complete transactions, manage our loyalty program, and communicate updates, promotions or services.
We do not sell or trade your information. However, we work with third-party service providers (such as delivery and payment processors), who may access your information solely to perform their function.
We use cookies on our website to track activity and optimise user experience. You may disable cookies via your browser settings, but this may affect site functionality.
To opt-out of promotional emails, please use the unsubscribe link at the bottom of our emails or email us at online@angeldivine.co.nz
Our privacy policy complies with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (Cth).
2. PAYMENTS & PRICING
2.1 ACCEPTED PAYMENT METHODS
We accept:
Visa
MasterCard
American Express
Afterpay (available in both Australia and New Zealand)
All prices are listed in New Zealand Dollars (NZD) unless otherwise specified or switched in the currency converter at the top right of the website.
2.2 AFTERPAY (NZ & AU)
Afterpay allows you to pay for your purchase over four equal instalments due every two weeks. Terms and conditions apply – see Afterpay’s website for further details. Your eligibility for Afterpay is subject to Afterpay's assessment and approval.
3. SHIPPING & DELIVERY
3.1 ORDER PROCESSING
Orders are dispatched from our Queenstown and Arrowtown New Zealand locations and a select amount of stock is available to be shipped directly from Bowral, NSW, Australia.
Orders are typically processed within 1–2 business days. Sale items may take up to 5 business days due to off-site storage.
Please note: Dispatch may be delayed during peak periods (e.g. sales, holiday season).
3.2 DELIVERY TIMEFRAMES
New Zealand: 1–3 business days (tracked)
Australia: 5–10 business days (tracked via DHL or similar)
Rest of the world: 5–10 business days (tracked via DHL or similar)
Delivery estimates are indicative only. We are not liable for delays caused by customs, couriers, or external circumstances.
3.3 DELIVERY RATES
NZ: Free on orders over $300
AU: $35 NZD | Free on orders over $500
International: $80 NZD | Free on orders over $750
3.4 TRACKING
All parcels include tracking. You will receive tracking details via email once your order has been dispatched. If tracking information does not arrive, contact us at hello@angeldivine.co.nz
4. TAXES & DUTIES
4.1 NEW ZEALAND CUSTOMERS
All prices are inclusive of New Zealand GST (Goods and Services Tax). No additional duties or taxes apply to orders delivered within New Zealand.
4.2 AUSTRALIAN & INTERNATIONAL CUSTOMERS
Orders shipped to Australia and other international destinations may be subject to import duties, taxes, or customs clearance fees upon arrival in the destination country. These are not included in your order total and are the sole responsibility of the customer.
We are legally required to declare the full value of your order and an accurate product description on all customs documentation. We cannot alter the value or mark items as "gifts" unless that is the true nature of the transaction.
Australian customers:
To avoid international duties and customs charges, we recommend ordering from available stock at our Bowral, NSW location. Orders shipped from Bowral are considered domestic Australian deliveries and will not incur international customs fees.
Please contact us at hello@angeldivine.co.nz to check availability at our Bowral store or to arrange your order.
If you refuse delivery due to customs duties, taxes, or import charges, the shipment may be returned to us. Any associated costs, including return shipping, duties, or processing fees, will be deducted from your refund once the item is received back.
5. RETURNS, EXCHANGES & WARRANTY
5.1 RETURNS (NZ & AU CUSTOMERS)
Full-priced items can be returned for a refund (less shipping & a 2% restocking fee) within 7 days of receiving your order.
Return shipping is at the customer’s expense. Use a trackable courier, as we are not responsible for lost returns.
Returns must be in original condition, unworn, with tags and packaging intact.
Sale items (including promotional discounts) are final and cannot be returned or refunded.
To initiate a return, email hello@angeldivine.co.nz
with your order number and reason for return.
5.2 REFUNDS
Refunds are processed to the original payment method once the return is received and approved. Please allow up to 5 business days for processing.
International refunds may take longer depending on your bank or card issuer.
5.3 EXCHANGES
We accept exchanges on full-priced items only, within 7 days of delivery. Exchanges are limited to size swaps, subject to stock availability.
Customers are responsible for return shipping. We cover outbound shipping for exchanged items within New Zealand.
5.4 WARRANTY CLAIMS
Products are guaranteed against manufacturing defects under the New Zealand Consumer Guarantees Act 1993 and the Australian Consumer Law (ACL).
Warranty does not cover damage from wear and tear, misuse, or failure to follow care instructions.
If you believe your item is faulty, contact us at hello@angeldivine.co.nz with your order number, photos, and description. Claims must be made within 7 days of noticing the issue.
If the item is deemed faulty, we may first offer a repair, then a replacement, or if unavailable, a refund.
6. REWARDS PROGRAM
Angel Divine Rewards
Earn 1 point for every $1 spent online or in-store. Points accumulate toward rewards and exclusive offers.
Loyalty Program Terms
Coupons can be modified or cancelled at our discretion.
One coupon per day, per customer.
Coupons can only be used on full-priced orders over $250.
Coupons cannot be combined with other offers or used on sale items.
Points/coupons cannot be applied to the order from which they were earned.
If items purchased using a coupon are returned, the coupon value may be deducted from the refund.
Points expire after 12 months.
7. GOVERNING LAW
These terms are governed by and construed in accordance with the laws of New Zealand. If purchasing from Australia, you are also entitled to rights under the Australian Consumer Law.
Nothing in these terms limits your statutory rights.
CONTACT US
For any queries, please contact:
Email: hello@angeldivine.co.nz
Address: 61 Beach Street, Angel Divine, Queenstown, New Zealand
Website: angeldivine.co.nz