1. General info
1.1. Order confirmation
By placing an order through our online store, you are approving of our terms & conditions and a binding agreement is entered into. We reserve the right not to deliver in the event, that the stock level or price was incorrect, at the time of receiving the order. You will receive an order confirmation by e-mail after your order have been placed. Once your order has been completed, you will receive another e-mail. In the event of a cancellation or changes to your order, you will be contacted by e-mail.
We do our best to ensure that all information and content on the website is accurate at any given time. However, inaccurate information regarding prices, stock levels or content may occur. We reserve the right not to deliver in the event, that any of these parameters were incorrect at the time of receiving the order.
Angel Divine respects the privacy of each customer and takes this matter very seriously. Personal information is collected for angeldivine.co.nz use only. We only use this information to process your orders as efficiently as possible.
All information is kept confidential and not distributed to any third parties. In a matter of processing your order we do collaborate with other companies. These services include; payment processing, email confirmation and delivering of packages. They will have access to your information in order to complete this service; they are in no way authorized to use your information for any means.
We use DPS (Direct Payment Services), a secure company to record your details for payment. This is a secure gateway for online payment.
When you purchase an item from angeldivine.co.nz, or register online, you may receive promotional emails. Just email email@example.com to unsubscribe, or remove your email address form you contact details online.
2. Payment and prices
2.1. Credit/Debit cards
2.2. Pay by Laybuy
3.1. Order handling
All orders are processed and dispatched from our store or head office in Queenstown. Our team will do their best to ensure a swift order handling, which usually means within 1-2 weekdays, Sale stock is kept off site and may take up to 5 working days to be processed. Once your order has been dispatched you will receive a final order confirmation.
Please bear in mind that order handling might be delayed during peak periods, e.g. around collection launches and Sale season.
3.2. Delivery time
New Zealand: 1-3 working days | Tracked Post Haste
Australia: 5-10 working days | Tracked DHL
Rest of the world: 5-10 working days | Tracked DHL
Delivery times are provided as guidelines only. Issues at borders due to Covid-19 and customs clearance may cause delays.
3.3. Delivery rates
New Zealand: Free Shipping
Australia: $35 NZD | Free on orders over $350
Rest of the world: $80 NZD | Free on orders over $500
3.4. Track and trace
All our shipments are tracked. Once your order has been dispatched you will receive a track and trace number by e-mail. On rare occasions, the tracking number does not come through and in these cases feel free to contact our customer service for information about the package.
4. RETURNS AND EXCHANGES
All full priced goods ordered through our online store can be returned for a refund less the shipping costs (NZD $5.00 on New Zealand orders) within 14 days of receipt of goods. While the returned package is in transit it is under the customer's responsibility. Therefore we always advise using a courier with a traceable service. Please bear in mind that return expenses will not be refunded. If you live nearby you are also welcome to return your order to the staff in our stores.
To return your order fill in the returns form request here. You will then receive an email with return instructions from one of the team. We aim to process returns within 5 days of receiving your parcel.
Product(s) must be returned in unused condition including original and intact labels, hang tags and packaging.
Sale items can not be returned or refunded. Please choose wisely and do not hesitate to contact us for any further assistance regarding sizing and fit. Contact us via email at firstname.lastname@example.org.
Any items that arrive to us outside of our policy guidelines will be be returned to you.
Once we receive your return your refund will automatically be processed and the money will be transferred back to the card (and linked account) that made the purchase. Normally it takes a few working days for the refund to go through, however, for international credit cards, this process can be prolonged. Please do not hesitate to contact customer service to get an update on your return/refund.
We exchange goods bought online within 14 days of receipt. Please note that we are only able to offer size exchanges, which depends on our stock availability. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged product(s) if the order is within New Zealand.
4.4. Warranty claims
All products come with a warranty against faults in fabric and manufacture. This warranty covers production faults, not wear and tear from regular or daily use. If you believe you have a warranty claim, please contact our customer service by filling out the returns form request or email us at email@example.com. Please include order number, photos of the suspected fault and a description of the claim.
Claims arising from the goods being damaged in transit must be notified to our customer service within 7 days of receiving the package. Please provide order number and photos of the damaged product(s). You might be asked to return the product to us for examination.
If the claim is approved we will first try and repair the product, alternatively, we will replace it with a new. If either the product is expired or sold out or the entire batch is faulty we will refund the value of the product.