Please carefully read through our returns and refunds policy.
RETURNS AND REFUNDS
We accept returns of full priced items, we understand online shopping can be tricky at times! Your return options are: Exchange, Credit or Refund. Please read through our returns policy carefully and if your purchase qualifies for a return please follow the appropriate steps. Please Note: SALE OR DISCOUNTED ITEMS including any item purchased under a promotional code can not be returned or refunded, these are for FINAL sale.
Shipping and handling charges are not refundable.
To return an item you must, firstly make contact with us within 24 hours of receiving the item stating your intent to return or exchange etc.
Please fill in the returns form provided and return the item (at your cost) within 7 days of delivery for New Zealand orders and within 10 days of the delivery date on International orders. Items received out of these timeframes will not be accepted unless previously approved by Angel Divine management.
- Items must not be worn, altered or washed.
- Items must have all tags and packaging attached.
- Footwear must include the original shoe boxes in its original condition.
Please return to;
3 Searle Lane,
Because we offer free shipping on applicable orders in good faith that the garments will be kept, should you choose to return a full priced item for a refund, we will retain the shipping fee incurred of $5.00NZD.
Angel Divine is a walk in retail store, which means, that though very unlikely, it is possible that you may be buying a product around the same time as someone is buying the exact same product over our counter. If this ever happened, and it turned out that the product is the last of its kind we have, we will give preference to the counter sale. Simply because they would have walked out the door by the time we are notified of and able to action your web sale.
If in the off chance this does happen, we would make contact with you immediately via email or telephone and make arrangements for either an immediate Refund or store Credit, which I’m sure you will be completely understanding of.