Velvetines - Black
Pickup currently unavailable at Arrowtown
Velvetines - Black
Arrowtown
46 Buckingham Street
Unit 6
OTA
Arrowtown 9302
New Zealand
Queenstown
61 Beach Street
Queenstown
OTA
Queenstown 9300
New Zealand
Size Guide
Sizing may vary from brand to brand, for more details on fit, don't hesitate to reach out to the team for assistance.
| XXS | XS | S | M | L | XL | |
| AUS/NZ | 4 | 6 | 8 | 10 | 12 | 14 |
| US | 0 | 2 | 4 | 6 | 8 | 10 |
| UK | 4 | 6 | 8 | 10 | 12 | 14 |
| ITALY | 36 | 38 | 40 | 42 | 44 | 46 |
| FRANCE / EU | 32 | 34 | 36 | 38 | 40 | 42 |
| JAPAN | 3 | 5 | 7 | 9 | 11 | 13 |
| OTHER | 1 | 2 | 3 |
Shipping
1. SHIPPING & DELIVERY
1.1 ORDER PROCESSING
Orders are dispatched from our Queenstown and Arrowtown New Zealand locations
Orders are typically processed within 1–2 business days. Sale items may take up to 5 business days due to off-site storage.
Please note: Dispatch may be delayed during peak periods (e.g. sales, holiday season).
1.2 DELIVERY TIMEFRAMES
New Zealand: 1–3 business days (tracked)
Australia: 5–10 business days (tracked via DHL or similar)
Rest of the world: 5–10 business days (tracked via DHL or similar)
Delivery estimates are indicative only. We are not liable for delays caused by customs, couriers, or external circumstances.
1.3 DELIVERY RATES
NZ: Free on orders over $300
AU: $30 NZD | Free on orders over $500
International: $80 NZD
1.4 TRACKING
All parcels include tracking. You will receive tracking details via email once your order has been dispatched. If tracking information does not arrive, contact us at hello@angeldivine.co.nz
2. TAXES & DUTIES
2.1 NEW ZEALAND CUSTOMERS
All prices are inclusive of New Zealand GST (Goods and Services Tax). No additional duties or taxes apply to orders delivered within New Zealand.
2.2 AUSTRALIAN & INTERNATIONAL CUSTOMERS
Orders shipped to Australia and other international destinations may be subject to import duties, taxes, or customs clearance fees upon arrival in the destination country. These are not included in your order total and are the sole responsibility of the customer.
We are legally required to declare the full value of your order and an accurate product description on all customs documentation. We cannot alter the value or mark items as "gifts" unless that is the true nature of the transaction.
Australian customers:
To avoid international duties and customs charges, we recommend ordering from available stock at our sister store Ascots of Bowral, NSW location. Orders shipped from Bowral are considered domestic Australian deliveries and will not incur international customs fees. Shop Ascots of Bowral here ascots-boutique.com.au
If you refuse delivery due to customs duties, taxes, or import charges, the shipment may be returned to us. Any associated costs, including return shipping, duties, or processing fees, will be deducted from your refund once the item is received back.
Returns & Exchanges
1. ONLINE RETURNS, EXCHANGES & WARRANTY
1.1 RETURNS (NZ & AU CUSTOMERS)
Full-priced items can be returned for a refund (less shipping & a 2% restocking fee) within 7 days of receiving your order.
To be eligible for return, items must be in original condition - unworn, unused, and with all original tags and packaging. Shoes must be returned in their original box with unmarked soles.
Return shipping is at the customer’s expense. Use a trackable courier, as we are not responsible for lost returns.
Sale items (including promotional discounts) are final and cannot be returned or refunded.
To initiate a return, email hello@angeldivine.co.nz
with your order number and reason for return.
Please note: All returns must be made to the store from which your order was purchased. Australian and international orders placed with Angel Divine must be returned to Angel Divine - returns to our Australian sister store, Ascots of Bowral, cannot be accepted.
1.2 REFUNDS
Refunds are processed to the original payment method once the return is received and approved. Please allow up to 5 business days for processing.
International refunds may take longer depending on your bank or card issuer.
1.3 EXCHANGES
We accept exchanges on full-priced items only, within 7 days of delivery. Exchanges are limited to size swaps, subject to stock availability.
Customers are responsible for return shipping. We cover outbound shipping for exchanged items within New Zealand.
1.4 WARRANTY CLAIMS
Products are guaranteed against manufacturing defects under the New Zealand Consumer Guarantees Act 1993.
Warranty does not cover damage from wear and tear, misuse, or failure to follow care instructions. If you believe your item is faulty, contact us at hello@angeldivine.co.nz with your order number, photos, and description. Claims must be made within 7 days of noticing the issue.
If the item is deemed faulty, we may first offer a repair, then a replacement, or if unavailable, a refund.
1.5 IN-STORE RETURNS, EXCHANGES AND WARRANTY
Please choose thoughtfully in-store, as refunds for change of mind are not offered. Exchanges or store credit are available within 3 days, with proof of purchase. Faulty items will be accepted under warranty.
To be eligible for returns, items must be in original condition - unworn, unused, and with all original tags and packaging attached. Shoes must be returned in their original box with unmarked soles.
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